Delegate Access

Delegate Access

Delegate Access grants another user permission to a specific purchased migration while that person signs in with their own Next-Cart account. It does not require the owner and collaborator to share one account or exchange account credentials.

Delegated activity is recorded in the migration’s History so the owner can identify who performed an action and when it occurred. The owner can revoke delegated access at any time.

When to use Delegate Access

Delegate Access is available for purchased migrations across Standard Service, Managed Service, and Custom Service.

Situation	Access model
Team member, colleague, or external project manager needs to work on the migration	The migration owner sends a Delegate Access invitation to that person’s email address.
Standard Service needs Next-Cart technical support access	The migration owner manually grants Delegate Access to the Next-Cart specialist when access is requested through a support ticket or live-agent escalation through the Chatbot.
Managed Service	System-level access is provisioned automatically to Next-Cart engineers by default for expert-handled migration work. A manual Delegate Access invitation is not required for that engineering access.
Custom Service without Expert Handle	The migration owner manually grants Delegate Access to the Next-Cart specialist when technical access is required.
Custom Service with Expert Handle	System-level access is provisioned automatically to Next-Cart engineers by default so they can perform the migration and implement the approved tailored modifications.

Automatic engineer access for Managed Service and Custom Service with Expert Handle is separate from customer-managed Delegate Access. The migration owner can still delegate the migration to authorized collaborators when needed.

Grant delegated access

Protect store data and customer privacy

Delegate access only to people who are authorized to work on the migration.

• Verify the recipient’s email address before sending the invitation.
• Never share your password, 2FA codes, Backup Codes, or other account credentials as a substitute for Delegate Access.
• Revoke delegated permissions when collaboration or troubleshooting is complete.

1. As the migration owner, sign in to your own Next-Cart account.
2. In the Dashboard sidebar, expand Migrations, then select My Migrations.
3. Find the migration that the other person needs to access and select Statistics.
4. In the Delegate Access panel within Statistics, enter the recipient’s email address.
5. Select Send Invite.
6. Tell the recipient to open the invitation email and complete the acceptance process using the same email address that received the invitation.

The invitation is tied to the selected migration. Before sending it, confirm that the migration path and recipient email are correct.

Accept a Delegate Access invitation

The recipient receives a migration access invitation by email. The invitation identifies the migration and migration path and provides a link to open the invitation.

1. Open the Next-Cart migration access invitation email.
2. Select Open migration invitation.
3. Sign in to Next-Cart with the email address that received the invitation.
4. Review the migration path, service, access permission, and expiration information shown on the invitation page.
5. Select Accept invitation.
6. Review the confirmation dialog, then select Accept invitation again to confirm.

After acceptance, the recipient can access the delegated migration using the permissions available to delegated users.

Revoke delegated access

Revoke access as soon as a collaborator no longer needs to operate the migration, a support investigation is complete, or an invited person should no longer have access.

1. In the Dashboard sidebar, expand Migrations, then select My Migrations.
2. Find the affected migration and select Statistics.
3. In the Delegate Access panel, locate the user whose access should be removed.
4. Select the [X] button on that user’s entry row.
5. Confirm the removal prompt to immediately unassign the user’s delegated permissions.

After confirmation, verify that the user no longer appears as an authorized delegated user and can no longer access the migration.

Review delegated activity

All operational actions performed on a migration are recorded in its History. Use the Activity Timeline to distinguish actions performed by the migration owner from actions performed through delegated access.

In the Dashboard sidebar, expand Migrations, select My Migrations, open the relevant migration, then select History and review the event.

Activity detail	What to verify
Action	The recorded operation, such as Connect Stores, Configuration, Migration, or another migration action.
Timestamp	When the action occurred.
IP Address	The network address recorded for the action.
Location	The geographical location recorded for the action.
Operator	The account name and email associated with the action.
Role	Whether the action is attributed to the migration owner or to delegated access. The Activity Timeline can show this as Owner or Delegated.
Browser/Client	The browser, operating system, or client information recorded for the action.

History is an audit trail for migration activity. It does not replace validation of migrated data or target-store behavior.

Verify access and activity

Check	Pass condition
Invitation	The invitation was sent to the intended email address for the intended migration.
Acceptance	The recipient accepted the invitation while signed in with the invited email address.
Delegated access	The authorized user can open the intended migration with delegated permissions.
Activity attribution	Actions performed by the delegated user appear in History with the correct operator and delegated context.
Revocation	A revoked user can no longer access the delegated migration.

Failure handling

Issue	What to do
The invitation email does not arrive	Confirm the email address entered under Delegate Access and ask the recipient to check spam or junk folders. If the invitation is still unavailable, contact Support with the migration path and invited email address.
The recipient cannot accept the invitation	Confirm that the recipient is signed in with the exact email address that received the invitation. Review the expiration shown on the invitation page and send a new invitation if the previous invitation has expired.
The wrong person received or retains access	Revoke that user’s delegated access immediately, then invite the correct email address if access is still required.
A Standard Service or Custom Service without Expert Handle needs technical support access	Use Delegate Access to invite the Next-Cart specialist identified through the support ticket or live-agent escalation through the Chatbot.
A Managed Service or Custom Service with Expert Handle is waiting for engineer access	Do not create a manual support invitation solely for expert handling. System-level engineer access is provisioned automatically; contact Support if the assigned team cannot access the migration.
History shows unfamiliar delegated activity	Revoke the relevant delegated access, preserve the History details, and contact Support with the Action, Timestamp, IP Address, Location, Operator, Role, Browser/Client, and affected migration.

Next Steps

• Use Migrations to open the purchased migration and review Statistics or History.
• Use Support Tickets when a Next-Cart specialist requests manual access or when delegated activity requires investigation.
• Use Account Security Best Practices to review temporary-access and credential-cleanup practices.