Profile

Profile

Accurate Profile information keeps account ownership, contact, company, tax, and address details current for service and billing communication.

Before you start

• Sign in to the account you intend to update.
• Prepare the correct personal, address, company, and tax information.
• Make sure you can access the current account email before starting an email change.
• Have your two-factor authentication method or a valid Backup Code available if the account requires it.

Profile fields

Complete the fields that apply to the account owner or organization.

Personal Information

Field	What to enter
First Name	The account owner or authorized contact’s first name.
Last Name	The account owner or authorized contact’s last name.
Phone	A current contact number.
Country	The account owner’s country.
State / Province	The applicable state, province, or region.
City	The applicable city.
ZIP / Postal Code	The postal code for the address.
Street Address	The primary street address.
Apartment, suite, unit, etc.	Additional address information, when applicable.
Email	The current account email. Use Update Email to change it.

Company Information

Field	What to enter
Company	The legal or operating company name, when applicable.
VAT / GST Number	The valid tax-registration number used for account or billing records, when applicable.

Update your profile

1. Open Profile

   Go to Account → My Account → Profile.

2. Update the required fields

   Enter the current personal, address, and company information.

3. Review the values

   Check names, contact details, address formatting, company name, and VAT/GST number before saving.

4. Save the changes

   Select Save Changes.

Change the account email

The email field is managed through a verified email-change process rather than edited directly.

Select Update Email in Profile or Change Email in Settings to begin. The process requires identity verification and confirmation of both the current and new email addresses.

For the complete procedure, see Settings.

Email changes do not disconnect social accounts

Connected Google, Apple, and Facebook accounts remain available after the account email changes unless you disconnect them in Security.

Expected result

After saving:

• Profile shows the updated personal and company information;
• the values remain after you refresh or reopen the page;
• the account email remains unchanged unless the verified email-change process is completed.

Verify the result

Check	Pass condition
Personal information	Names, phone number, and address fields show the intended values.
Company information	Company and VAT/GST information matches the applicable business records.
Saved state	Updated values remain after the page is refreshed.
Email	The correct current account email is shown.

If this does not work

Issue	What to do
A required field is rejected	Check the value and required format, then save again.
Address information does not save	Confirm the country, region, city, and postal code are compatible.
VAT/GST information is rejected	Confirm the number and regional format.
The account email is incorrect	Use Update Email and complete the verified email-change process.
Changes disappear after refresh	Sign in again, repeat the update, and contact Support if the issue continues.

Next step

• Open Security to manage sign-in protection.
• Open Settings to manage preferences, account email, or account deletion.