Orders

Orders

Orders provides the purchase, upgrade, extension, payment, invoice, refund-state, and transaction record for each Next-Cart migration.

Orders confirms what was purchased or added. The resulting service, plan, Add-ons, and approved custom work are managed together under Migrations → My Migrations.

Orders and Migrations have different roles

Use Orders for purchase, payment, invoice, and order details. Use My Migrations to review the purchased migration service and use Statistics, History, or Start.

Before you start

Confirm that you are signed in to the Next-Cart account that placed the order.

What Orders can show

Information	What to review
Order #	The unique order identifier used for tracking, invoices, payment questions, and Support.
Migration Path	The Source Platform → Target Platform path associated with the order.
Service	The Standard, Managed, or Custom Migration Service recorded by the order.
Created	The fixed date the order was created. Later payment or order updates do not change this date.
Type	New, Upgrade, or Extend. The Type identifies why the order was created.
Amount	The amount paid or due for this order. An Upgrade order shows only the additional upgrade price.
Status	The order’s current payment, review, refund, cancellation, or dispute state.
Actions	Paid orders provide Details, Invoice, and Migration. Pending Payment orders provide Details and Pay. Other statuses provide the actions currently available for that order.

Order types

Type	When it applies	Effect on the migration
New	The customer purchases a new migration with one fixed migration path, a Migration Service, an Entity Points Plan, optional Add-ons, and a one-year service duration.	Creates a new migration under My Migrations after payment and order processing are complete.
Upgrade	The customer upgrades the Migration Service, Entity Points Plan, Add-ons, or approved custom work for a purchased migration.	Integrates the completed upgrade into the existing migration. The order charges the additional top-up amount rather than the migration’s full New Value.
Extend	The customer extends an expired migration.	Retains the migration’s latest recorded package, including its base purchase and remaining upgrades. The extension price covers that retained package. Additional eligible upgrades can be selected as part of the extension.

An Order Type describes the commercial transaction. It does not replace the migration actions used to continue or perform migration work.

Order statuses

Status	What it means	Customer action
Draft	A Custom Service request is being reviewed and scoped. The draft can contain the submitted information and files while Next-Cart finalizes the plan, additional work, and price.	Respond to clarification requests and review the completed scope. The order moves to Pending Payment when it is ready for payment.
Pending Payment	The order is unpaid and awaiting payment.	Open Details, review the order, then select Pay when the information and amount are correct.
Pending Approval	Payment has been submitted, but confirmation from Next-Cart is still required because processing can take time.	Do not pay the same order again. Preserve the payment reference and wait for confirmation or contact Support if the status does not resolve.
Paid	Payment is complete and the order is ready for use.	Open Migration for the related migration, or use Details and Invoice for the transaction record.
Failed	Payment failed, or Next-Cart did not receive the transfer.	Review Details, confirm the payment result with the provider, and retry only through the available order action. Preserve the payment reference if the account was charged.
Cancelled	The payment was not completed within the available payment period after failure or non-payment.	Review Details and create or request the appropriate order again if the purchase is still required.
Refunded	The order has been fully refunded.	Review Details and the related migration state. The refunded order no longer contributes its service or upgrade components to the migration package.
Partially Refunded	Only part of the order value has been refunded. This commonly reflects one or more refunded upgrade components while the remaining migration package stays recorded.	Review Details, Linked Orders, and the migration’s current Service, Plan, Add-ons, and status before continuing work.
Disputed	The order or payment is in an unresolved dispute.	Preserve payment and order evidence, avoid duplicate payment or conflicting changes, and use the active Support or dispute process until the status is resolved.

Refund eligibility belongs to the Refund Policy

These statuses explain the order state shown in Next-Cart. Refund eligibility, exclusions, evidence review, approval, and rejection are governed by the Next-Cart Refund Policy. An order status does not create eligibility or guarantee that a request will be approved.

Order dates and service duration

The Created date in Orders identifies when that order was created. It does not determine when the one-year migration service duration begins.

Open Details to review the complete timestamps. Updated records the purchase or payment time when shown next to Created. The service duration begins with the initial migration service purchase and remains anchored to that date. An Upgrade order does not restart or extend the duration.

What Details can confirm

Use Details to verify:

• the order number, Type, Status, Created time, and Updated time where available;
• Migration Path, Service, Entity Points Plan, and included Add-ons or custom work;
• counted data, each locked Weight, and the calculated Entity Points;
• payment summary, customer information, payment method, and payment time;
• the related migration through View Migration;
• the downloadable invoice for a Paid order.

For an Upgrade order, the payment summary can show:

Value	Meaning
New Value	The total value of the migration after the upgrade.
Previously Paid	The amount already paid for that migration.
Total	The additional upgrade price paid or due for this order.

Review an order

1. Sign in to Next-Cart.
2. Open Account.
3. Select Orders.
4. Find the order by Order #, migration path, Created date, service, Type, or Status.
5. Select Details to review the purchase information.
6. For a Paid order, select Invoice when a copy is needed or Migration to open the related migration.
7. For a Pending Payment order, select Pay to review the order and complete payment.
8. For another status, open Details and follow only the actions available for that order.
9. Confirm that the migration path, service, Type, Amount, Status, and timestamps match the transaction you expect.
10. Record the Order # when you need payment, invoice, upgrade, extension, refund-status, dispute, or service-access assistance.

Open the related purchased migration service

When the Migration action is available, use it to continue to the related migration area.

You can also open Account → Migrations → My Migrations and find the purchased migration service by migration path.

Before selecting Start in My Migrations, confirm:

• the migration path;
• Service;
• Entity Points;
• Created / Expires;
• Status.

Expected result

After reviewing an order, you should know:

• which migration path the order covers;
• whether the order is a New purchase, Upgrade, or Extend transaction;
• which service was purchased, upgraded, or extended;
• the Created date, Updated time where shown, Type, Amount, and Status;
• whether Details, Invoice, Migration, or Pay is available;
• which Order # to provide to Support;
• where to open the related purchased migration service.

Verify before continuing

Check	Pass condition
Account	The order belongs to the signed-in account.
Migration Path	The Source Platform and Target Platform match the intended purchase.
Service	Standard, Managed, or Custom matches the order.
Type	New, Upgrade, or Extend correctly describes the transaction.
Amount	The amount agrees with Details or the invoice. For an Upgrade, it is the additional amount rather than the migration’s New Value.
Status	The payment, review, refund, cancellation, or dispute state is understood before migration work begins or changes.
My Migrations	A completed eligible purchase appears under Migrations → My Migrations.

Failure handling

Issue	What to do
The order is missing	Confirm the account used for payment. Search by migration path and approximate date.
Payment was charged but the status did not update	Record the Order # and payment reference, then submit a ticket.
Status remains Pending Approval	Do not pay again. Preserve the payment reference and contact Support if confirmation does not complete within the expected processing time.
Status is Failed after the account was charged	Preserve the payment reference, amount, date, and provider result. Do not create duplicate payments before Support reviews the order.
The migration path or service is wrong	Do not start migration work. Submit a ticket with the Order # and expected purchase.
Invoice is unavailable	Confirm that Status is Paid. Submit a billing request with the Order # when needed.
Pay is unavailable	Confirm that Status is Pending Payment and open Details. Submit a ticket if the order still cannot be paid.
Migration is unavailable	Confirm that Status is Paid, then open Migrations → My Migrations and check whether the purchased service exists and is Active.
The purchased service is missing	Confirm that payment and order processing are complete, then submit a ticket with the Order #.
A paid upgrade is missing from the migration	Open the Upgrade order Details and record the Order #, Updated time, and payment reference before submitting a ticket.
An extension does not reflect the latest migration package	Compare the Extend order with the migration’s Service, Plan, Add-ons, and Linked Orders, then submit a ticket with the Order #.
A refund status does not match the remaining migration package	Review the affected order and Linked Orders. Preserve the Order # and current migration details, then submit a ticket without starting work that depends on the disputed component.
You want to request a refund	Review the Next-Cart Refund Policy first, then use the stated request or Support path for the relevant Order #.

Do not use purchase quantities as migration filters

Data volumes entered during purchase support Entity Points calculation and plan selection. They do not restrict migration records by themselves.

Next step

Open Migrations and select My Migrations to access the purchased migration service.