Migrations

Migrations

Migrations separates limited Demo activity from purchased migration services so you can open the correct workflow, evidence, and upgrade path.

The section has two categories:

• Demo Migrations for limited migration tests;
• My Migrations for all purchased migration services.

Choose the category that matches the task

Demo Migrations and My Migrations are separate. A Demo does not create or replace a purchased migration service.

What a purchased migration includes

Each initial migration service purchase creates one migration that you manage in My Migrations. The purchase includes:

Component	Rule
Migration Path	One fixed Source Platform to Target Platform path. The path cannot be changed after purchase.
Migration Service	Standard, Managed, or Custom. The service can be upgraded from Standard to Managed or Custom, or from Managed to Custom. It cannot be downgraded.
Entity Points Plan	The plan capacity attached to the migration. The plan can be increased after purchase but cannot be downgraded.
Add-ons	Optional capabilities purchased initially or added to the same migration later.
Service Duration	One year from the initial purchase date. An upgrade does not restart or extend this period.

Standard, Managed, and Custom migrations remain accessible through the same Connect Stores, Configuration, and Migration workflow. Regardless of the selected Migration Service, you can open and perform migration tasks manually.

Open Migrations

1. Sign in to Next-Cart.
2. Open Account.
3. Select Migrations.
4. Select Demo Migrations for a limited migration test, or My Migrations for a purchased migration service.
5. Find the intended migration path.
6. Review the available information and actions before continuing.

Demo Migrations

Demo Migrations can show the migration path, start date, last updated date, and available actions for each Demo.

Action	Use it to
Statistics	Review summary and progress information for the Demo Migration.
Start	Open the three-step Demo workflow.
History	Review the activity recorded for Connect Stores, Configuration, and Migration.
Start Free Demo	Create another Demo Migration, subject to the current daily limit.

Use Demo Migrations for the Account entry points and available actions. For the complete operating procedure and current limits, see Set Up and Run a Demo Migration.

My Migrations

My Migrations lists each purchased service as one migration. Service upgrades, plan capacity, Add-ons, and approved custom work are integrated into that same migration rather than creating a separate migration path.

Information	What it means
Migration Path	The fixed Source Platform → Target Platform path, shown with the two platform identities.
Service	The current Migration Service: Standard, Managed, or Custom.
Entity Points	The used and maximum Entity Points for the current plan.
Created / Expires	The migration record dates. The one-year service duration is anchored to the initial purchase date and is not extended by upgrades.
Status	Whether the purchased migration service is Active, Expired, or Suspended.
Actions	Statistics, History, and Start where the service state allows migration work.

Service status

Status	Meaning	Start availability
Active	The purchased migration service is within its available service period and can be used.	Start is available when no other requirement blocks access.
Expired	The one-year service duration has ended.	Start is unavailable. Use the available extension path when you want to continue with the migration’s latest recorded package.
Suspended	Access to the purchased migration has been placed on hold, including after an approved full refund where applicable.	Start is unavailable. Review the related order and contact Support when the reason or next action is unclear.

Actions for a purchased migration service

Action	What it contains or does
Statistics	Opens Overview information including Migration Path, Plan & Service, Upgrade Your Migration, Data Migration Progress, Linked Orders, and Delegate Access.
History	Opens the Activity Timeline with detailed records of actions performed for Connect Stores, Configuration, and Migration.
Start	Opens the purchased migration service and its three-step workflow.

History can help confirm when an action occurred and which account or delegated user performed it. The details shown can include date and time, location, IP address, account, device or browser, and Owner or Delegated context.

Upgrade a purchased migration

Use Statistics → View Upgrade Options when the migration needs a Service upgrade, a larger Entity Points Plan, additional Add-ons, or approved custom work.

• Service upgrades move upward only: Standard to Managed or Custom, or Managed to Custom.
• Plan upgrades increase Entity Points capacity. A purchased plan cannot be downgraded.
• Add-ons can be added when they were not included in the initial purchase.
• The completed upgrade is integrated into the existing migration.
• The migration path remains fixed.
• The original service expiration does not change.

Upgrade Checkout uses top-up pricing. New Value is the migration’s total value after the upgrade, and Previously Paid is the amount already paid for that migration. The amount due is the additional upgrade price, not the full New Value.

Extend an expired migration

Use the available extension option for an expired migration when you want to continue with its latest recorded package.

• The migration path remains fixed.
• The extension retains the base migration and the upgrades that remain recorded for it.
• The extension price covers that complete retained package.
• Eligible Service, Plan, Add-on, or approved custom-work upgrades can be included with the extension.
• A completed Extend order applies to the existing migration rather than creating a different migration path.

Review the Extend order in Orders before payment. After payment and processing, confirm that the migration status and package reflect the extension.

Understand a partial refund

An approved partial refund removes the refunded order value or upgrade components from the recorded migration package. The migration continues from the latest state supported by the remaining purchase and upgrade history.

Refund eligibility is defined elsewhere

The Next-Cart Refund Policy governs whether an order or upgrade is eligible and whether a request is approved. Use Orders and Linked Orders only to verify the resulting transaction and migration state.

Start a purchased migration service

1. Open Migrations → My Migrations.
2. Find the migration path you intend to operate.
3. Confirm that Service, Entity Points, Created / Expires, and Status match the purchase you expect.
4. Select Statistics when you need to review the current plan, progress, linked orders, upgrade options, or delegated access before starting.
5. Select History when you need to review previous activity.
6. Select Start for an Active service.
7. Continue through Connect Stores, Configuration, and Migration.

The first migration has no last used configuration

When a purchased migration service has not completed a migration before, configure it from the beginning. Next-Cart records the configuration used after migration work is completed. That recorded configuration can support Continue the Migration with the Last Used Configuration later.

Expected result

After using Migrations, you should be able to:

• open the correct category;
• identify the intended migration path;
• confirm whether a purchased service is Active, Expired, or Suspended;
• review Statistics, upgrades, extensions, refund effects, or History;
• open an eligible service with Start;
• continue through Connect Stores, Configuration, and Migration.

Verify before selecting Start

Check	Pass condition
Category	My Migrations is selected for purchased migration work.
Migration Path	The Source Platform and Target Platform match the intended project.
Service	Standard, Managed, or Custom matches the purchase.
Entity Points	The displayed plan matches the expected coverage.
Created / Expires	The migration is within the one-year period that began with the initial purchase.
Status	The service is Active.
Account	The signed-in account owns the service or has valid delegated access.

Failure handling

Issue	What to do
A purchased migration service is missing	Open Orders and confirm the payment and purchase account. Submit a ticket with the order number if the completed purchase is still absent.
Start is unavailable	Check Status and Expires. Use the available extension path for an Expired migration. Review the related order or contact Support for a Suspended migration.
The migration path is wrong	Do not proceed. Review the related order and contact Support if the purchase does not match the intended path.
Entity Points coverage is insufficient	Use Statistics to review Upgrade Your Migration before processing remaining eligible records.
An upgrade is missing	Open Linked Orders or Orders and confirm that the Upgrade order is Paid. Submit a ticket with the order number if the paid upgrade is not integrated into the migration.
An extension is missing	Open Orders and confirm that the Extend order is Paid. Submit a ticket with the order number if the completed extension is not reflected in My Migrations.
The package does not match a partial refund	Compare the migration with the base order and remaining Linked Orders. Preserve the affected Order # and submit a ticket before using a component that should have been removed or retained.
An activity is unfamiliar	Open History and review the Activity Timeline, account context, and delegated access.
A delegated user should not have access	Review Delegate Access under Statistics and remove or correct access as appropriate.

Next step

For a first purchased migration, select Start and continue through Connect Your Source and Target Platforms, Configure Your Migration, and Run Your Migration.